Important Notice Before Returns & Exchanges


Most of the products that are purchased on GICMall have a 3 Day Return & Refund guarantee after the first day of receipt.


To return a product and get a refund you must keep the product clean and in brand new condition. All original product packaging must be kept and any product tags must also be in their original state (i.e. no removal or dis-assembly). If there were any extra gifts or free promotional items that came with the order, those must also be returned.



Products Not Accepted For Returns & Exchanges


Listed below are some typical products that are not accepted for a return & refund; after the product has been delivered. If you can't find your product listed below, or are not sure if your product falls under this policy, then please contact us.


Customized Products - e.g. personalized products, design services, etc.


Fresh Products - e.g. green plants, flowers, seafood, meat, fresh fruit, etc.


Virtual Products - e.g. software, digital videos, etc.


Books - e.g. magazines, books, newspapers, etc.


Services - e.g. home cleaning services, translation services, etc.


Private Products - e.g. tooth brushes, underwear, etc.


Activated Electronics - e.g. mobile phones, laptops, office supplies, etc. (once activated)


Special Products - e.g. products specially marked by seller as "can't be returned & refunded".



For products that are purchased in the Super Mall you get 3 days after the day of receipt to do a free return.


Return Procedure:


1st Step - Contact us to declare the return & refund request.


2nd Step - We will check the request, and approve it.


3rd Step - We will contact a courier to come pick up the package from your address.


4th Step - Once the supplier has received the package, we will issue a full refund.


Product Exchange Procedure:


Below is the product exchange procedure:


1st Step - Contact us to declare the product exchange request.


2nd Step - We will check the request, and approve it.


3rd Step - We will arrange for a courier to deliver the new product to your address for an exchange.

free to delivery

Here you will find information about our delivery procedures, delivery times, as well as how to view your shipments, tracking and receiving your package.


If for some reason, you don’t like the product you have received, or the supplier shipped the wrong product... View more


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